We have experience of planning and delivering operational support for some of the world’s largest events. This ranges from working on the ground to deliver the transport operation to ensuring effective spectator engagement. Our experience in event planning and operation spans the globe which means we understand the importance of context and the process, protocols and customs that apply in different jurisdictions from the UK to Australia and from the Far East to South America. We pride ourselves on becoming familiar with local context in devising the support we provide.

We develop and deliver TDM strategies for major events. We can influence travel behaviours of spectators, event workforce and the local community (including businesses) to achieve successful events. We understand what successful travel demand management measures look like. We work with organising bodies, host cities and transport stakeholders to provide arms length advice on travel demand management strategies or in-house support from planning to delivery.

We have significant experience in  transport planning across all modes of transport in addition to specialist skills in the development of sustainable travel strategies. We develop urban transport strategies and apply integrated transport planning thought. We help our clients develop their transportation plan or plans and, as transportation planning consultants, work across agencies to develop mobility management solutions as we move into the future transport agenda.

We offer managed services in connection with the use of geo-location service to benefit the customer experience. Using a bespoke product called Co-locator we are able to directly target tailored notifications to host Apps to provide real time quality information to customers. We use the same technology to analyse the movement of smartphone devices across an area to monitor the movement of people in key locations during the event.

Our people often find themselves being the 'jam that glues things together'. Our extensive experience across event management and operations provides us with the ability to integrate multiple event functional areas with a focus on ensuring the highest quality spectator experience from the moment they know they are attending the event to when they return home.

We understand what is required to influence travel behaviours whether at an individual level or within businesses, schools, hospitals and the like. We can develop business cases and programmes across wide areas or in connection with individual travel behaviour change interventions. We are enthusiastic about and committed to the delivery of behaviour change programmes and achieve exceptional outcomes. We understand the links between travel behaviour and society and between travel behaviour and place. Our audience segmentation work and behavioural insights appreciation helps us in devising solutions that stand greatest chance of success influencing travel behaviour.

Our stakeholder management experience is second to none. We thrive working in multi-agency environments and developing collaborative approaches to helping organisations achieve their goals. We have professional we specialist business engagement expertise who are adept at supporting organisational change in relation to transport and travel. 

We believe in an engaging, intuitive, content rich and interactive web presence. We have managed the development and delivery of multiple websites all intended to support changes in behaviour among their target audience. We understand the importance of getting the balance right between informative content, engaging and interactive tools and the ability to access information across a variety of platforms.  We work closely with web developers, market research agencies and creative agencies to ensure the best quality outcomes for our clients.

Our team has experience developed over many years of managing a wide range of projects, whether that's small scale single client or complex large scale multi-agency initiatives. We understand how to effectively manage projects including the deployment of resources, management of relationships or assuring high quality outcomes. Our portfolio includes projects valued at upwards from £5,000 to beyond £20 million.

In connection with behaviour change practices in particular we understand the value of market research. We can quickly specify and deliver high quality, scaleable research programmes aimed at better understanding the audience and the impact of given initiatives on their behaviours. We are clear where simple straight forward research is sufficient and where more complex in-depth analysis is required. We are increasingly adopting 'listening research' practices and using social media monitoring as a means of capturing valuable consumer insights.

We understand the role of quality intuitive and engaging mapping as part of the customer journey. Whether that is in printed, digital or augmented reality format. We pride ourselves on ensuring that the needs of the user remain at the centre of any product and work with mapping houses, data owners, users and our clients to specify, test and deliver outputs of the highest quality. 

We have led projects that involve extensive communications to event-goers (ticketed and unticketed) to ensure they have a great experience. The importance of effective events communication and being customer centric is at the heart of our approach. Whether that's in terms of getting to the venue the best way, making the most of spectator activations or understanding security restrictions and local customs. We have done this across multiple communications channels and underpinned by research into attitudes and intended behaviours. We understand the nuances of audience communication  and how to effectively integrate multiple operational messages in event communications. We understand the complexities of audience communication and events and bring this to the forefront in all we do.

Our team has specific experience across multiple cases in establishing effective command and control centres with respect customer communications. Our people have led testing and readiness exercises, developed concept of operations documents and trained staff in their roles at event time. We recognise the importance of efficient governance in deploying planned activity and being able to respond to unexpected issue.