Managing festival goers sustainable travel experience: The ultimate guide

As the northern hemisphere lurches into Spring the minds of many in the event planning world now turns toward the festival season that looms on the horizon.
Music festivals are more than just a chance to see your favorite artists—they’re about the entire experience. From the first song to the last, every detail contributes to how attendees remember the event. And a major part of this is the travel experience - and specifically ensuring maximum sustainability (particularly on this World Earth Day). The way ticket-holders get to the festival, what they encounter on their journey, and how they feel when they arrive can make or break the experience and have significant impact on the event's carbon footprint.
If you’re involved in planning a festival, or simply looking to enhance the festival-goers experience, you’ll want to take the entire journey into account. Here’s a deep dive into the key things to consider when planning that travel experience.
Transport accessibility and choice
One of the first hurdles fans face when attending a music festival is how to get there. Whether your event is in a sprawling city centre or an open-field countryside, ensuring that travel is easy, sustainable and accessible is critical.
Example: Coachella
Coachella in California (USA), one of the world’s most famous music festivals, offers multiple transportation options. Fans can choose between shuttles from various cities in California, ride-sharing services, and even carpool lanes to avoid congestion. They also provide ample parking for those driving from afar, but the key here is offering a range of options to accommodate different fan needs.
What to consider:
- Public transport access
- Shuttle services (festival-specific or partnerships with transport services like Uber/Lyft)
- Carpool incentives (parking discounts for sharing rides)
- Partnerships with local hotels offering travel packages
- Travel options for disabled fans
Travel and Stay Options
Where your fans stay while attending the festival can hugely influence their experience. Encouraging and enabling fans to stay overnight can greatly relieve the burden on local transport and make for a better overall experience for fans and the local community.
Some fans prefer luxury, while others might be happy with basic camping options. It’s important to offer a variety of accommodation types for all budgets. Possibly bundled with travel and event ticketing.
Example: Glastonbury Festival
The UK’s world renowned Glastonbury Festival offers numerous accommodation options ranging from camping to luxury glamping. They even offer “accessible” camping areas, ensuring that fans with restricted mobility can enjoy the experience with ease. Additionally, Glastonbury partners with local hotels and bed-and-breakfasts to provide nearby options.
What to consider:
- Camping vs. hotel vs. Airbnb options
- On-site “glamping” (luxury camping) for a more comfortable experience
- Partnering with nearby hotels and hostels
- On-site amenities like showers, food, and locker rentals
- VIP or exclusive lodging packages (e.g., private cabins, luxury tents)
Festival-related events before and after the Show
The festival itself might only be a few days long, but fans often travel for a longer period. Creating special pre- and post-festival events can enhance the experience, help fans make the most of their trip and relieve peak period travel congestion on all modes of transport and potentially making the sustainable option the best choice.
Example: Lollapalooza (Chicago)
Lollapalooza isn’t just about the main music event. The festival has embraced its city’s culture by hosting exclusive pre-parties and after-parties at local venues. Many hotels and venues also offer “Lolla-branded” events, like rooftop performances or intimate showcases, giving fans additional reasons to arrive early and stay late.
What to consider:
- Organising pre- or post-festival parties or events
- Special access to exclusive artist experiences (meet-and-greets, sound checks)
- Local partnerships with restaurants, bars, and clubs for fans to continue the fun
Communication & Real-Time Updates
It is often not the lack of decent travel options that is the challenge but rather ensuring that Festival goers can easily plan their trip and understand the travel options available to them. Festival goers may also face logistical challenges as they travel to and from a festival, and keeping them informed can help prevent stress and frustration - increasingly event organising are providing a bespoke journey planning tool that is tailored to the transport operation of the event (see You.Smart.Thing as a great example). It’s essential to ensure seamless communication between the event organisers and attendees, especially on the day of the Festival.
Example: Tomorrowland (Belgium)
Tomorrowland is known for its detailed communication strategy. The Festival provides fans with real-time updates through their app, from transportation options and parking details to schedule changes and emergency information. They also have live chat support for quick assistance.
What to consider:
- A dedicated festival app for real-time updates (schedules, weather, transportation alerts)
- Social media and email campaigns to keep fans informed about travel logistics
- A clear, easy-to-follow website for fans to access travel information and FAQs
- On-site staff and volunteers to answer any questions fans may have
Safety and Security
While not the most glamorous topic, safety is critical. Fans need to feel secure as they travel to and from the event, and having measures in place ensures that everyone can enjoy the event without concern.
Example: Electric Daisy Carnival (EDC)
EDC, one of the largest electronic dance music festivals, has built a reputation for its dedication to fan safety. Their security measures start with thorough screening at the entrance but extend beyond that. They’ve partnered with local authorities to offer free water stations and first aid centers on-site. They also offer on-site medical teams, and their app provides emergency contact information.
What to consider:
- Clearly marked emergency exits and safe areas
- Staff trained in crowd control and handling emergencies
- Partnerships with local authorities for better security
- On-site first aid and wellness stations
- Communication systems for emergencies
Sustainability and Eco-Friendliness
More and more fans are concerned with how their travel impacts the environment, and festival organisers are responding by taking eco-friendly measures to reduce their carbon footprint.
Example: Burning Man
Although not a traditional music festival, Burning Man (Nevada,USA) has become known for its eco-conscious efforts. The Festival encourages attendees to carpool and uses solar-powered energy for many of its operations. They also focus on waste reduction with the “Leave No Trace” principle, promoting recycling and composting across the festival grounds.
What to Consider:
- Encourage carpooling and sustainable travel options
- Reduce waste with reusable items (e.g., water bottles, cups)
- Incorporate sustainable practices in transportation, like using electric shuttles
- Offer incentives for eco-friendly behavior, like discounts for carpooling or using public transport
Fan Engagement & Comfort
Finally, the key to creating an unforgettable fan travel experience is offering comfort and opportunities for engagement throughout the entire journey. From lounge areas to interactive content, ensuring fans have a seamless experience is vital.
Example: Bonaroo (Tennessee, USA)
The Bonaroo Music and Arts Festival goes above and beyond by offering fans relaxation spaces like yoga zones, hydration stations, and lounges for resting between sets. These thoughtful touches show fans that their comfort and overall experience matter.
What to Consider:
- Rest areas and hydration stations along travel routes and at the festival site
- Interactive elements like artist meet-ups, social media shoutouts, or festival-themed photo booths
- Special perks like early access or VIP lounges for early arrivals or premium ticket holders
Conclusion
Planning a music festival is a complex task, but when you consider every aspect of the fan travel experience, you create a journey that goes far beyond the music. From transportation to accommodation, safety to sustainability, every detail plays a part in crafting an unforgettable festival experience.
The more you can anticipate and cater to the needs of your fans, the more likely they’ll return year after year—and share their incredible experiences with others.
If you’re into planning music festivals and concerned about your fans travel experience then come say hello@intheround.global.







